1.Appointment
QCan I see a doctor without an appointment?
Sure. However, the patients with appointments would have the priority, so the wait time would be longer.
QCan I make an appointment on the day?
Yes. You can make an appointment over the phone. Although, since there is no available time after 7:00 pm on Monday to Saturday, and after 6:00 pm on Sunday and holidays, please visit us directly. Please note that you cannot make an appointment on the day depending on the examinations you have to take (prescription for glasses, glaucoma exams, strabismus exams, etc.)
QHow many months in advance can I make an appointment?
There is no absolute limit, so please feel free to contact us.
2.Health Insurance
QIs there anything I need to bring?
"Please make sure you have Japanese health insurance card which is valid. If you forget to bling the card or if it is invalid(Insurance cards have an expiration date.), you have to pay the full costs (we do not accept insurance from overseas). If you forget, bring the card by the end of the month and we will refund the difference.
For the prescription of eyeglasses; please bring your current glasses. If you do not, we may not be able to issue a prescription.
For glaucoma examination; if you have the result from medical check up, please bring it."
QMy insurance card number has not changed. Can I bring the copy?
Some of other information may have changed, so all patients are required to present their original insurance cards every month.
QCan I still see a doctor even if my insurance card is invalid?
If it is invalid, you will be charged 100%. Please submit the valid card within this month and we will refund the difference between the full co-payment amount and the amount covered by insurance.
3.Examinations and Treatments
QHow long does the examination take?
"It usually takes about an hour in total without an appointment. However, it differs depending on your symptoms and the circumstances.
We can tell you the estimated wait time if you call us."
QIs it possible to get my baby checked?
We can see babies from 0 days after birth at anytime. We have the pediatric ophthalmologist on Monday, Tuesday and Wednesday(~13:45). Please make an appointment prior to visit.
QMy child was diagnosed with strabismus. Can we visit to see a doctor?
We opened pediateic ophyhalmology in April 2020, and the specialist is working on Monday, Tuesday and Wednesday(~13:45. Please make an appointment prior to visit.
QI am a minor, but can I see a doctor alone?
You can visit alone. But if you would like to get a contact lens
prescription for the first time, you need to come with your guardian.
QRed eye is the only symptom I have right now. Is it possible to see a doctor?
Please feel free to visit our clinic if you have any symptoms related to eyes. There is a possiblity that you have some eye diseases.
QI have a symptom around my eyes. Can I go to an ophthalmology?
If you have a symptom close to your eyes, please visit an ophthalmology. We may introduce another clinic or hospital, if your doctor decides it is necessary.
QCan I have a surgery for chalazion on the day?
The decision is up to the doctor, but you can have a surgery on the day depending on the circumstances. Please come to see a doctor first.
QI'm told that I have glaucoma suspect. How much is the medical fee? How much does it take?
The medical fee is approximately 5,000 yen for the first visit. The required time is approximately 1 hour.
QI don't have any symptoms, but I'm worried about glaucoma or other eye diseases. Can I have a check-up?
Yes, you can. The doctor decides examinations you have to take, and find out whether you have any eye diseases or risks. Please consult about your concerns with the doctor.
QI want to have cataract surgery. What procedures are required before surgery?
The doctor will determine if you are suitable for surgery. We conduct basic examinations first and if you need to have a surgery, you will have further examinations for it. The date of surgery will be decided after consultation. If you have any questions, please feel free to contact us.
QCan I specify the date and time of cataract surgery?
You can specify the date if the time is available.
QHow long does eye dilation lasts?
It is different depending on person, but it will last about five to six hours.
4.Contact lens
QI wear contact lenses. What should I do before seeing a doctor?
"You need to remove your contact lenses before the examination. We would keep it until the consultation finishes (for contact lenses which cannot be worn once removed are exceptions). You may also not be able to wear contact lenses after the consultation depending on the diagnosis, so we recommend to come wearing the glasses.
Please be sure to bring the glasses too, if you will vist wearing contact lenses."
QCan I get a prescription for contact lenses at the clinic?
QHow long does it take, if it is the first time getting contact lenses prescribed?
You need practice for putting on and removing the contact lens in order to get a prescription, so it usually takes more than 1.5 hour. Please make an appointment in advance.
QThis is the first time for me to use contact lens. Can I get the prescription on the day?
"We issue the prescription after the product and the power are decided, and get checked by the doctor.
After that, you need to learn and practice how to put in/remove contact lenses.
We cannot give the prescription unless you are ready. If you cannot master it on the day, we would keep your prescription at our clinic. It would be expired in a month, so please be sure to come back for the practice before that.
It takes time for practice. We reccomend to make an appointment in advance.
Please tell us if you know the power of the contact lens you currently use. Also, if you wear glasses, please bring them with you."
QHow long is the contact lens prescription valid?
It is valid for 30 days. Please purchase before the expiry date
QCan I get prescriptions for both contact lenses and glasses on the same day?
Yes. Although, since you need to get differnt examinations for each prescriptions, it may take longer time.
QCan I buy contact lenses on the spot?
There is a contact lenses shop (J contact) next to our clinic. You can hand in the prescription and purchase the contact lenses on the spot if they have it in tock.
QThe lens is stuck in my eye and I have not been able to removed it.
Do not touch your eye forcibly; you may damage the cornea and causes eye diseases. When you can not find the lens, stay calm and see an eye doctor.
QCan a contact lens get lost behind my eyeball?
It is impossible. The inner surface of the eyelids has a sac-like tissue called the "conjunctival sac" which folds back and becomes the outer covering of the white part of the eyeball, so it prevents foreign matters from going behind the eye. If you feel a foreign body sensation, it is because the lens dropped or got pinched between the eyelids and the eyeballs, so please consult us.
5.Medicine
QCan I get medicine here? Or outside?
You can get medicine at a pharmacy outside the clinic.
QCan I get medicine without a consultation?
Yes, you can. If it's difficult to visit the clinic due to your age or injury, please refer to the questions below. To prevent the spread of the coronavirus, we also accept appointments for consultation over the phone for those who have been to the clinic before. Please feel free to call us.
QCan someone in my family get medicine on behalf of me?
You family members can visit the clinic to have a consultation and get the prescription in behalf of you, if you have been to our clinic before. In that case, please make sure to bring your health insurance card.
QMy eyes haven't got better even though I have used the medicine you prescribed. Does it mean the medicine hasn't worked for me?
We cannot give a dicision whether the medicine has worked or not unless you come to see the doctor. Please come to the clinic and ask the doctor in person.
QCan you reissue a prescription for medicine?
We cannot reissue a prescription for medicine. A prescriotion expires in 4 days inculding the date of issue. In general, if a prescription is expired, you cannot use it and you need to have a consultation again.
6.Payment and Documents
QDo I have to pay extra charge if I come to the clinic in the evening or on holidays?
We charge you extra fee if you come to the clinic after 6 pm on weekdays. Also, we charge the fee after 12 o'clock on Saturdays and all day on Sundays or national holidays.
QCould you write a medical certificate for me?
"Sure. Please tell that to the receptionist, and you would consult with the doctor.
It is not covered by the insurance, so you need to pay full cost. Our format costs 2,200 yen(in Japanese), and if you bring the others( the one used for insurance claims etc.) it would be 5,000 yen."
A medical certificate in English will cost 5,500 yen in addition to the examination and consultation fees.
QHow much does a referral cost?
If your health insurance covers 70% of the madical fee, it will be 750 yen. If it covers 90%, it will be 250 yen.
QCould I use credit cards or electronic money?
We are afraid we only accept cash.
7.Others
QI have a large baggage, is there a place to leave it?
You can leave your luggage at our reception during the examination and consultation. Please feel free to ask the staff.
QIs there a car or bicycle parking?
There is no parking in this building. Please look for one near our clinic.
QDo you have an easily accessible enviroment?
Yes. You can visit our clinic with a wheelchair or stroller. If you would like, please use the elevator on the right side which is equipped with a large mirror.
QWould it be possible to go out if I have to wait for a long time? In that case, could you give me a phone call before my turn comes?
You can go out while the waiting time. If you wish to go out, please tell our staff at the reception desk. Unfortunately, we do not give a phone call or an email to let you know your turn. Please tell us the approximate time you will be back before going out.
QIs there a bathroom inside the clinic?
There is no bathroom inside the clinic, but you can use the one on the same floor.
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